Consultations

RCA basics

• How long can my recorded consultations be?
• Sharing consultations with your supervisor
• What happens with my RCA consultations once submitted?
• Getting your supervisor to verify your consultations
• How can I do this if I don't have a good phone signal for receiving SMS messages?
• How is the Workbook information used?

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Two-factor authentication FAQ's

• How do I change my phone number?

Data security and consent

• Obtaining patient consent for recording
• Information for patients
• Information for practices
• DPIA

Phone consultations

• How to record phone consultations
• What happens if the patient does not respond to the recording consent question?
• Will it cost me money to do a phone consultation?
• Will my phone number be visible to the patient?

Video consultations

• How to record video consultations
• Device requirements for video calls
• I'm getting echo or feedback on the video call
• Internet connection requirements for video calls
• Get an email when your recording finishes processing
• How long does it take for videos to be processed?

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Uploading recordings

• What file formats and sizes can we accept?
• Uploaded Recordings: can I edit them?
• Which consent option do I choose when uploading consultations made outside of FourteenFish?
• Why do I need to enter the patient's phone number?
• How to upload recordings made outside of FourteenFish

Consultation Credits

• What are Consultation Credits?
• Viewing Consultation credit usage
• Will deleting consultations refund me the credits used?

Supervisors area

• Verifying your trainee's consultations
• Giving your trainee feedback on their consultation
• Making your comments visible to the trainee
• Can the Examiner view entries shared with Supervisors and their comments?