Changes to Product Availability
We wanted to let you know that the FourteenFish Consult product will be gradually phased out.
From 12th June 2025, it will no longer be possible to purchase new credits.
Any existing credits can still be used, but please ensure they are redeemed before 14th October 2025 as they will expire from that date.
Please click here for more information
You can view and manage your credit usage in the "View credit usage" page of the RCA Tool.
In this page you can see a breakdown of your credit usage. This includes sections showing all your available credits, the credit bundles you have used, how many credits a particular recording has used, and a record of your credit purchases.
If you are running low on credits, you can also purchase bundles of credits to make more recordings.
If you don't have credits to make a call, you'll need to purchase a block of credits before you continue recording or uploading consultations.
If an upload fails, don't worry – no credits will be deducted from your total.
If you make a recording and then delete it, while the recording is deleted, the credit usage is still shown.
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