Obtaining patient consent for recording

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6 comments

  • Dr Raghad Orton

    Hi, I want to check about uploading accurx messages used to consent patients as they include the patient's name, NHS number and DOB. Is it acceptable to upload a screen shot of this or would it breach confidentiality?

    Thanks

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  • Phil Wilks

    Hi Raghad – Consent evidence that is uploaded to our system has the same level of security as the consultation recording itself, so this would be covered by our data protection documentation at https://www.fourteenfish.com/datasecurityforpractices in the section "How will the recordings be stored?". We will update this documentation soon to make it clear that this also covers any attachments.

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  • Dr Raghad Orton

    Great, so I'll be able to use the screen shots of patient's messages with their details as proof of consent. Thanks

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  • Dr Sheraz Mohammed Yasin

    Hi Phil,

    In terms of consent on a video consultation, if the patient is elderly and has a family member helping them with their phone, if they consent at the start and end on the fourteen fish platform, would I also need the family members consent on the recording verbally? Even if they knew the consultation was going to be recorded? And if so could I get the family members consent as a text message after the consultation if I haven't verbally checked with them on the fourteen fish recording. As it stands even if I did this, are we able to upload a consent form to a recording recorded directly on the fourteenfish platform?

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  • Phil Wilks

    Sheraz Mohammed Yasin – That's a good question. I will speak to the RCGP about this but since we are getting close to the submission deadline it might be worth you contacting the RCGP Exams team yourself to get a quick answer (exams@rcgp.org.uk or 020 3188 7660).

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  • Dr Katarzyna Matuszczak

    Hello

    I have started recording telephone consultations via Fourteen Fish platform. I have few questions and my practice manager was also keen to clarify few issues.
    1. Do I still need to properly ask them for consent even if it's done via the Fourteen Fish or will it be enough to just say at the beginning of the call "thank you for giving the consent via the website to record this consultation "?
    2. Do I need to still ask them by the end of the telephone consultation for 2nd consent as my practice manager was keen to clarify this information (for all calls recorded via Fourteen Fish)?
    3. I am also assuming that we need to have separate local /practice consent before patients telephone numbers are being used by Fourteen Fish to record telephone consultations as per GDPR ?

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