When you do a recorded phone call with a patient, they are played a recorded message as soon as they pick up...
Your doctor would like your permission to record this consultation for training and assessment purposes. If you're ok with that, press 1. To carry on without the call being recorded, press 2. For more information please visit fourteenfish.com/recording
Although this is pretty standard practice, some patients may not be familiar with the concept of pressing numbers on a phone keypad to make choices during a phone call. Or they may not know how to activate the keypad on their mobile phone.
If they don't enter 1 or 2 after five seconds then we ask them again, but this time they can say Yes or No to answer the question verbally.
Sorry, we couldn't detect your response. Please say "yes" if you are ok with the call being recorded, or say "no" to carry on without any recording.
We then interpret the response using speech recognition. Because we are not trying to interpret complex sentences with speech recognition, this is quite accurate. If we aren't certain whether the patient said "yes" or "no" then we ask them again.
Like all consultations conducted on FourteenFish, there is a full audit trail available at the bottom of the page after you click on the consultation.
I have a recording where patient's kid pressed all the buttons and the consent got cancelled but she is very much happy for the consultation to be used for assessment purposes. the section on RCA fourteen fish says (consent not given). Can that consultation be re-instated if i can produce legitimate consent from the patient? or is the consultation now gone for good?
I am not sure if this only happens to me. Since the change in consenting process, I have high proportion of patients refused consent to recordings. And the highest record I had is 6 refusal in a row. I find this rather distressing. Just wonder if any other trainees experience the same issue.
Kee – I have raised a support ticket for you and you will hear from us by email later today. We can look at the audit logs for your recent phone consultations and check exactly how your recent patients responded to the recording consent message.
Hi Suleman – If consent is not given at the start of the call then no recording is made at all. If consent is withdrawn at the end of the call (this only applies to videos) then the recording is automatically deleted and cannot be retrieved I'm afraid. We do ask the patient to confirm if they select "No" as you can see in the screenshot below. If they don't tap a button, we assume they are still happy to have the consultation recorded.
Thank you Phil,
My question was regarding a telephone consult instead of a video consult . but sounds like it is not recorded due to accidental revokation of consent, so i'll have to work hard to find another good one.
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