The Patient Satisfaction Questionnaire (PSQ) provides patient feedback on your empathy and relationship-building skills during consultations.
It is completed once in ST3 and it is recommended you do this after the mid-way point of your time in ST3.
Patients are requested to complete the questionnaire after their consultation and are asked 9 questions. Each question has 5 options for them to choose from. It is worth familiarising yourself with the questions before starting the PSQ process.
You may have to remind patients to complete the questionnaire after their consultation and hand in the completed form before they leave the surgery, as it can sometimes be a challenge to get sufficient responses.
How many PSQs do I need to complete?
You will need to complete one PSQ during ST3.
How do I collect the data?
There are several ways to do this. From your Portfolio you can send the patient can be sent a link to complete the questionnaire online or you can download a paper copy and ask your reception staff to hand out the questionnaire to patients.
How many responses do I need?
You need at least 34 responses.
How are the paper forms uploaded?
The paper forms should be collected by an administrator (not yourself). You will need to invite an administrator to enter the data to the Portfolio. To invite an administrator, go to your survey and scroll to the bottom of the page, where you will see the section for printed forms. There are instructions explaining how the paper forms can be uploaded to the system. You can email the instructions to an administrator who will be able to add the PSQ forms for you using the provided ID and password.
How will I know when I have had the electronic forms completed?
A number count is displayed on the survey page in the Portfolio so you know how many have been returned.
Can I add paper forms to the electronic questionnaires?
Yes, your administrator will be able to add these for you. Please see "How are the paper forms uploaded?" for information about how your administrator can upload the paper forms. Any forms uploaded by an administrator will be added to the questionnaires completed electronically.
How do I close the PSQ once there are 34 electronic responses?
You will receive an email notification when you have obtained the minimum of 34 responses, this is when you can close the survey. To close the PSQ, go to your survey and click "close survey" in the "your progress" section. This will send the PSQ results to your Supervisor for analysis.
How can I see the results?
Once you have closed your PSQ, the results will be released to your Supervisor. They will then be able to review the results, comment on these and release them to you.
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I did an online survey using the old PSQ question format on RCGP portfolio and my supervisor and I have a summary of the results now. How can I upload this onto to my portfolio on a PSQ entry. There is no option to upload files.
Hi Sara - do you mean this hasn’t been transferred during the migration to FourteenFish or do you mean you have a separate summary somehow? If the latter you can add a Reflection on Feedback entry in the new portfolio which also allows attachments - is that what you mean or have I got the wrong end of the stick?
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