The Multi-Source Feedback (MSF) tool is used to collect your colleagues’ opinions on your clinical performance and professional behaviour. It provides data for reflection on your performance and self-evaluation.
The Multi-Source Feedback takes place in every year of training and you need a minimum of 10 respondents each time. In ST3 you will also need to do a Leadership MSF.
The following FAQs refer to Colleague Feedback for GP trainees.
How many MSFs do I need to complete during training?
You will need to complete one MSF in ST1, one in ST2 and one in ST3. During ST3, you will also be required to complete a leadership MSF.
Why do we have to complete a self-assessment?
This is so you can compare how you think you score in the areas concerned to the scores given to you by your colleagues. This requirement has been set by the GMC.
How many colleagues do I need to get to complete the survey?
10 respondents are needed for each MSF. This should normally be 5 clinicians and 5 non-clinicians. They should be colleagues that have recent experience of working with you.
It is recognised that to find 5 non-clinicians in a non-primary care post might be difficult and in this situation it would be acceptable to ask more clinicians. 10 replies are the minimum number and the assessment will not count without this number.
For each MSF, we would recommend asking more than 10 people to ensure you do reach the minimum number.
When do I need to complete the survey by?
Your survey must be completed in your current training post and not any other place in which you may do additional work.
Why won’t my Portfolio let me send out the invitations?
You need to submit details of the minimum number of colleagues AND complete your self-assessment before the system will let you send out the survey invitations.
Can I see who has responded?
If you log into your Portfolio and click 'continue' next to the survey in question to access the setup page, you will see how many of your colleagues have responded but not which individual.
How do I remind colleagues who have not responded?
The Portfolio automatically sends out reminders if colleagues have not responded within 10 days of the initial invitation.
I have had an email saying the survey can be closed. What does this mean?
This means that you have had enough recipients to be able to complete the survey. You don't have to close the survey and can wait longer to give more colleagues the chance to respond. Once the survey is closed, if any of your colleagues try and complete the survey they will be notified that it is has been completed. Your Educational Supervisor (ES) will be notified when you have closed the survey and they will be able to review this before releasing it to you.
I think I can identify who has made an upsetting comment. What should I do?
Whilst we want MSFs to be anonymous, you may be able to identify individuals who have written certain comments. We would suggest discussing this with your ES should it occur.
I am completing the survey for a colleague. Will they be able to identify me?
Your colleague will not see any names in the completed summary report.
How is my data held?
It is held securely and in accordance with the General Data Protection Regulations.
Suggested additional reading:
where can I find the self rating please
Sorry that isn't clear. You should have the following link when setting up a colleague 360:
I am on the old programme of work based place assessment and need to do 2x MSFs in ST3, I have already done one which I can see the results for but the portfolio will not let me do another MSF. How do I do a second MSF?
How does a trainee request a leadership MSF rather than a normal MSF? Are the questions different?
Hi Avril - sorry this isn’t clear. If you click the Surveys tab in the top page menu you should then be able to start a new MSF.
Hi Graeme - the questions are different yes. Sorry this isn’t there yet but will be added in the next few weeks.
Once the initial invitations have been sent, is it feasible to send out further invitations to other clinicians/non-clinicians for the same MSF?
As long as you haven‘t closed the MSF then yes you can add more colleagues.
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