Recorded Consultations (RCA)

RCA basics

• How long can my recorded consultations be?
• Sharing consultations with your supervisor
• Getting your supervisor to verify your consultations
• How can I do this if I don't have a good phone signal for receiving SMS messages?
• How is the Workbook information used?
• Help! I deleted one of my consultations by accident

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Consultation Credits

• What are Consultation Credits?
• Viewing Consultation credit usage
• What happens if I use up my credits?
• Will deleting consultations refund me the credits used?

Two-factor authentication FAQ's

• How do I change my phone number?

Submitting for assessment

• RCA Mandatory criteria
• How to Submit your consultations for assessment
• Mandatory criteria for the RCA
• What happens with my RCA consultations once submitted?
• I can't star consultations

Video consultations

• How to record video consultations
• Device requirements for video calls
• I'm getting echo or feedback on the video call
• Internet connection requirements for video calls
• Get an email when your recording finishes processing
• How long does it take for videos to be processed?

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Phone consultations

• How to record phone consultations
• What happens if the patient does not respond to the recording consent question?
• Will it cost me money to do a phone consultation?
• Will my phone number be visible to the patient?

Face-to-face consultations

• Recording face-to-face conversations with our Consult app
• Recording face-to-face consultations with other apps
• Uploading evidence of patient consent

Uploading recordings

• What file formats and sizes can we accept?
• Uploaded Recordings: can I edit them?
• Which consent option do I choose when uploading consultations made outside of FourteenFish?
• Why do I need to enter the patient's phone number?
• How to upload recordings made outside of FourteenFish

Results

• How do I access my results?
• How to interpret your results

Supervisors area

• Verifying your trainee's consultations
• Giving your trainee feedback on their consultation
• Making your comments visible to the trainee
• Can the Examiner view entries shared with Supervisors and their comments?

Data security and consent

• Obtaining patient consent for recording
• Information for patients
• Information for practices
• DPIA