The SMS that the patient receives when you start a video call with them has the following message...
This is Dr Fowler from Hofstadter Surgery. Tap this link to start our video call: https://fishconsult.co.uk/c/12345/example
You can edit your practice name by going to My Account.
If you are a GP trainee and then your name will not be editable. If you need to correct this, please contact the RCGP. Otherwise you can edit your name via My Account too.