When you do a recorded phone call with a patient, they are played a recorded message as soon as they pick up...
Your doctor would like your permission to record this consultation for training and assessment purposes. If you're ok with that, press 1. To carry on without the call being recorded, press 2. For more information please visit fourteenfish.com/recording
Although this is pretty standard practice, some patients may not be familiar with the concept of pressing numbers on a phone keypad to make choices during a phone call. Or they may not know how to activate the keypad on their mobile phone.
If they don't enter 1 or 2 after five seconds then we ask them again, but this time they can say Yes or No to answer the question verbally.
Sorry, we couldn't detect your response. Please say "yes" if you are ok with the call being recorded, or say "no" to carry on without any recording.
We then interpret the response using speech recognition. Because we are not trying to interpret complex sentences with speech recognition, this is quite accurate. If we aren't certain whether the patient said "yes" or "no" then we ask them again.
Like all consultations conducted on FourteenFish there is a full audit trail available at the bottom of the page after you click on the consultation.