How to upload recordings made outside of FourteenFish

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75 comments

  • Dr Mohammad Tabrez Hussain

    Hi Phil,

    I wanted to clarify about the consenting.

    1. I always take written consent before face to face consultation. Do I need to record the consent?

    2. I can see you advised for consent first then identity check then consultation. How is it possible to consent someone then check identity? 

    3. So far I am taking the consent which is not recorded and simply start consultation by addressing patient name. Is it right or I need to check identity again? which feels more unnatural.

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  • Dr Luke Tognarelli

    Hi Phil - any answer to my query three days ago?

    I've uploaded some videos to 14f and selected verbal consent but I now wish to upload written consent for these videos as I don't think the initial verbal consent was water tight enough. There doesn't be a way to do this.

    I no longer have any other copies of these videos as I've deleted them from my other device so I can't just reupload the video. Help please!

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  • Dr Hazel Dent

    Thank you for the information and I will keep an eye out for further updates. 

    I shall endeavour to clarify about patient identification falling before consent, and therefore not part of the 10 minutes we are assessed on as we have been told the consent does not fall into this, with my deanery. 

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  • Dr John Vernon

    Hi. 

    A time saving question. If there is attached to my file a written consent form, and I don't need to therefore verbally consent the patient when uploading video consultations made outside of the FourteenFish platform, can I cut out the start of the video where I confirm identity/dob, and just start with 'how can I help?'. And, if not and I should keep it in, will this be considered as part of my 10 minute consultation, or discarded as would be the case if I were verbally consenting and doing ID checks prior to this... I know I'm talking about 10seconds here, but that final gem might come in at 10 mins 9 seconds... 

    Thanks. 

    John

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  • Phil Wilks

    I've also had confirmation that checking the patient details is not included in the ten minutes allowed for the consultation. We will update our guidance shortly.  

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  • Phil Wilks

    Hi Eamon. This is a tricky one. I would imagine it would be fine, but you should contact the RCGP Exams team to be sure as they have the final say on this sort of thing. Here are their details... exams@rcgp.org.uk / 020 3188 7660

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  • Phil Wilks

    Hi Simon – thank you for highlighting the change in wording. It does mean the same thing, I was just trying to ensure people didn't think they needed to get consent before identifying the patient. I've now updated the wording further to make this clear, and added in my comment about examiners taking the time taken to do this into account.

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  • Dr Gwion Rhys Williams

    Hi Phil - I'm having similar uploading issues. In my case however, the progress bar isn't progressing at all! Does this reflect the on-going issues with uploading videos at present?

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  • Dr Ali Bakir

    Thanks for double checking. Of course I may have misunderstood. The event was "CSA for AiTs during COVID-19 and forthcoming RCA" Jun 2, 2020

    So following this, is there a way to record consent via SMS from patients on the FourteenFish platform where I am using Third Party software to make the recording? I will likely have to be going back to some patients to request written consent digitally.

    Thanks

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  • Phil Wilks

    Hi Ash – Thank you. I've raised a support ticket for you so we can reply in more detail.  We can't watch or listen to your recordings as they are with real patients, but if we can't get to the bottom of your problem via the support ticket we may ask you to record a test video and share it with us.

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  • Phil Wilks

    Sorry for the delay in getting back to you about this. I will try and get a firm answer for you today.

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  • Dr Raghad Orton

    Hi, for Face to Face consultations, if a patient signs the consent form only before the consultation started but forgot the sign after, do we need to ask the patient by text message to confirm their consent?

    Also, if my practice records all calls for training and I didn't ask one of my patients for consent at the start of the telephone call again, do i need to show further proof of patient's consent like text message?

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  • Dr Simon Smith

    Hi Phil - Thanks for the update and appreciate your help. Could you possible enable us to mark the uploaded recordings as being verbally consented plus being able to upload evidence of consent? I have a few that I have consented verbally at the start and then confirmed via text messaging after the event. Thanks

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  • Dr Suleman Sami

    Thanks Phil, checking patient details is not included in the ten minites, is that only for consultations recorded outside of14fish or for all types of recordings?

    Thanks

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  • Dr Michael Oluwaseyi Mojeed

    Hi Phil . thanks for the information.

    I cannot upload my video and audio from the practice computer despite uploading 2 successfully yesterday. It kepot saying processing failed

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