About 15 minutes is normal. However, it can take anywhere from a couple of minutes up to an hour for your video to be processed, depending on how busy our servers are and the length of the consultation.
Phone call recordings are available almost instantly.
During the video processing process we...
- Sync the video recordings from the patient and doctor as they are likely to have started at different times
- Perform audio level equalisation so the doctor and patient are the same volume
- Compose the video recordings into a single video and mix the audio from the doctor and patient
- Optimise the quality of the video for playback via the FourteenFish website
If you like we can send you an email once the recording has finished processing.