If you haven't already done so, please watch the video below which gives an overview of the Remote Consultation area on FourteenFish, including how recorded phone calls work...
Step 1: Go to the Remote Consultation tool on FourteenFish
First, log into your FourteenFish account.
From your dashboard, on the right hand side you should see the Remote Consultation box. Give it a click to go to the Remote Consultation area.
If you can't see the box then please read the article I can't access the Remote Consultation tool.
Step 2: Click on "Phone call"
Step 3: Enter the patient's phone number
This can be a mobile or landline number. Unlike recording a video consultation, phone consultations do not rely on the patient using a mobile phone.
💡TIP: If this is your first time using the Remote Consultation tool, have a practice first with a friend or colleague. You can just delete the recording afterwards.
Enter the patient's phone number in the box. Before you click "Invite patient" you can see a preview of the message that will be sent to the patient.
Step 4: Wait for the patient to consent to recording
The patient will receive an automated phone call explaining that you'd like to record the consultation for your training and assessment. Here is the exact message:
Your doctor would like your permission to record this consultation for training and assessment purposes. If you're ok with that, press 1. If you don't want your consultation recorded, press 2. For more information please visit fourteenfish.com/recording
Once they have pressed 1 or 2, they will hear a message that they will soon be connected to their doctor.
If the patient does not press a key within 5 seconds then we will ask them again but this time they will be able to simply say Yes or No to the question. We then interpret this response using speech recognition. This is to help people who have difficulty using a phone keypad.
While we are carrying out the automated recording consent, you can see more details of what's happening on the page. This updates in real time.
If the patient does not consent to recording, the patient will be asked to hang up and wait for you to call them back. We will show you their phone number on the screen to avoid you having to look it up again. At the same time, we simultaneously delete the patient's phone number.
If the patient consents to recording, they are played the following message...
Thank you. If you change your mind during the consultation and would prefer not to have the call recorded, please tell your doctor. Please hold while we connect you.
Step 5: Phone the number on the screen and enter the code
Once the patient has consented to recording, you will be shown a number to call and a 9-digit code.
Dial the number, and then enter the 9-digit code on your phone's keypad. You will then be connected to the patient straight away.
You can make the call from a landline or mobile, it doesn't matter.
Step 6: Conduct the consultation
Conduct the consultation as you normally would. The recording will start once you connect.
You might want to use an app on your phone to time the call. If you are using your smartphone to make the call, you can get a timer up on your computer screen by Googling "Timer 10 minutes". See How long can my recorded consultations be? for more details about judging the time of your phone call.
Step 7: Finish the consultation
To end the consultation, just hang up your phone. On your computer you will then be taken to the Workbook page to fill in some details. As soon as you leave the video call the consultation will finish.
Step 8: Complete the Workbook
You will only be asked to fill in the Workbook if the consultation was recorded.
Give the case a short title, keeping in mind this will potentially be seen by your supervisor and the examiners as well as yourself.
Fill in the other details of the workbook, including a sentence to give an overview of the case.
And you're done
Phone call recordings take very little time to process, so you will be able to listen to your recorded call almost straight away if the patient consented.
You can then ask your supervisor for feedback on the consultation if you like.