To access Friends and Family Reports please click on the Surveys icon from your dashboard.
You can then click onthe reports icon next to the Organisation you wish to view the Reports for:
Alternatively you can access the reports via continue next to the Organisation
When you are on the Reports page you will see several options. Each of these is explained below.
Review Comments - This page allows you to analyse comments. You can tag them as positive or negative as well as which domain they belong to. Additionally you can ignore comments if you deem them to be offensive or abusive.
Answer Domains - This allows you to tag and catergorise patients comments making them easier to quantify. There are a few pre-set domains such as accessibility, clinical quality and respect; however you can also create your own.
Show NHS England Data - Here you can toggle the data needed to report to NHS England showing the spread of responses. You can also set to have the required data automatically emailed to you on a specific date each month, making reporting to NHS England quick and easy.
Create a Detailed Report - On this page you can set a title for your report and select whether you want to show only the Friends and Family data or include any comments or follow up questions. You also have the option to report by calendar month or select specific date filtering.
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